10 Communication
Candidates should be able to:
10.1 communicate with other ICT users using email
• describe the constraints that affect the use of email, including: the laws within a country, acceptable language, copyright, local guidelines set by an employer, the need for security, netiquette, password protection
• define the term spam
• explain why spam needs to be prevented
• describe the methods which can be used to help prevent spam
• explain why email groups are used
10.2 effective use of the internet
• fundamentals of the internet – define the terms internet and intranet – explain the differences between the internet, an intranet and the World Wide Web (WWW) – explain the concept of storage in the cloud – define and understand the terms: HyperText Transfer Protocol (HTTP), HyperText Transfer Protocol secure variant (HTTPS), Uniform Resource Locator (URL), hyperlink, Internet Service Provider (ISP), File Transfer Protocol (FTP) – describe the structure of a web address – explain what a web browser is used for – explain what a search engine is used for – define the term blog and describe the use of a blog as a means of communication – define the term wiki and describe the use of a wiki as a means of communication – define the term social networking and describe the use of social networking websites as a means of communication
• advantages and disadvantages of using the internet – explain why the internet is so popular, giving reasons such as the amount of information available and the speed of accessing information – explain why an internet search to find relevant information is not always fast – explain why it is not always easy to find reliable information on the internet – explain how to evaluate the reliability of information found on the internet